FAQs & Support
Find answers to common questions about our postal code data, payments, refunds, and data updates.
Payment & Billing
What payment methods do you accept?
Currently, we exclusively accept payments through PayPal. This ensures a secure and fast transaction process for all our customers worldwide.
Do you offer enterprise licenses?
Our standard datasets are licensed for internal business operations and system integrations. We do not offer redistributable or reselling enterprise licenses at this time.
Can I get an invoice?
Absolutely! A digital invoice is automatically sent to your registered email address immediately after purchase. Additionally, you can log in to your account at any time to view and download your invoices.
Refunds & Returns
What is your refund policy?
Due to the irrevocable nature of digital downloads, we generally do not issue refunds.once the product has been accessed. However, you may apply for a consultation if you encounter the following situations:
- Technical defects in the file that prevent it from being opened.
- Significant discrepancies between the actual data fields and the product description.
- Accidental duplicate purchases of the same dataset.
In such cases, please contact us via webmaster@postcodebase.com. We are committed to communicating with our users to find a fair solution.
Data Updates
How often is the data updated?
While raw updates depend on national authorities, we apply a standardized data quality management strategy across all products. We run regular update cycles--processing, cleaning, and verifying geographic coordinates and postal shifts--to ensure our databases maintain the highest accuracy for global B2B integrations.
Do I get free updates after purchase?
No. Each purchase is a one-time transaction for the current version of the dataset and does not include future updates or subscription services.
How do I access data updates?
You can subscribe to our newsletter to receive email alerts. We will notify you whenever we release a major version update or add new country datasets to our collection.
Data Usage & Format
What format is the data provided in?
Most datasets are provided in CSV, TXT, and XLSX formats. For exceptionally large datasets, we provide CSV and TXT only to ensure optimal performance and system compatibility.
What fields are included in the data?
Included fields vary by country based on local postal structures. Please click into the specific product detail page to view the comprehensive list of fields for that dataset.
Support & Contact
How can I contact support?
If you have any questions or need assistance, please contact us through the Contact Us form on our website. We strive to respond to all inquiries as promptly as possible.
Still Have Questions?
Our support team is here to help you find the perfect solution for your needs.